October 2025

AI Meets Governance And Compliance: Enabling Cross-Functional Intelligence To Accelerate Strategic Execution

Five key findings from a Forrester Thought Leadership Study

Commissioned by: Select your industry:
Download Your Results

AI-enabled governance and compliance intelligence solutions help drive business efficiencies

Collaboration among governance and compliance functions is critical for achieving strategic business objectives. Despite this importance, current shortcomings result in significant workflow challenges. AI-driven governance and compliance intelligence solutions can help improve strategic execution.

80%
Critical/Important
20%
Other

Collaboration among governance and compliance functions is key for achieving strategic business objectives Collaboration among governance and compliance functions in retail is key for achieving strategic business objectives* Collaboration among governance and compliance functions in technology is key for achieving strategic business objectives Collaboration among governance and compliance functions in financial services is key for achieving strategic business objectives

Despite its importance, cross departmental collaboration needs improvement Despite its importance, cross departmental collaboration needs improvement in retail* Despite its importance, cross departmental collaboration needs improvement in technology Despite its importance, cross departmental collaboration needs improvement in financial services

75

Communication

69

Workflow/task management

63

Visibility

60

Accuracy

57

Data sharing

Collaboration shortcomings result in significant challenges for governance and compliance departments Retail Collaboration shortcomings result in significant challenges for governance and compliance departments* Technology Collaboration shortcomings result in significant challenges for governance and compliance departments Financial services Collaboration shortcomings result in significant challenges for governance and compliance departments

1
Excessive time required to track requests coming from different platforms 0%
2
Excessive internal follow-ups with other departments 0%
3
Excessive time spent searching for/requesting data/records needed to complete tasks 0%
4
Inconsistent experiences for business/deliverable stakeholders 0%
5
Inaccurate/incomplete deliverables 0%
Messaging silos by product or brandSeamless integration across departments
52
Ability to consolidate legal, risk, tax, and trade data into a single unified ecosystem
46
AI capabilities
41
Cybersecurity standards
37

Organizations are looking for governance and compliance solution vendors that have the following capabilities Retail Organizations are looking for governance and compliance solution vendors that have the following capabilities:* Technology Organizations are looking for governance and compliance solution vendors that have the following capabilities: Financial services Organizations are looking for governance and compliance solution vendors that have the following capabilities:

AI-driven, integrated governance and compliance solutions can help organizations AI-driven, integrated governance and compliance solutions can help retail organizations:* AI-driven, integrated governance and compliance solutions can help technology organizations: AI-driven, integrated governance and compliance solutions can help financial services organizations:

74%

Reduce data silos between departments

27%

Drive operational efficiencies

3%

Deliver on strategic business priorities

3%

Reduce the time required for making strategic business decisions

Base:527 All industries director and above core technology and data solution decision-makers in tax, trade, legal, risk, and IT *Base: 95 Retail director and above core technology and data solution decision-makers in tax, trade, legal, risk, and IT Base: 106 Technology director and above core technology and data solution decision-makers in tax, trade, legal, risk, and IT Base: 104 Financial services director and above core technology and data solution decision-makers in tax, trade, legal, risk, and IT Source: Forrester’s Q2 2025 Operations and Tech Efficiency Survey [E-62571]