How Mature Is Your Approach To Content And Information Management?
Companies must shift their enterprise content management strategies from being spread across multiple tools that lack integration and emerging technological capabilities to a more enabled, centralized approach. How is your organization navigating this transition? Take our short self-assessment to find out.
The assessment will yield customized results and recommendations based on your responses and should take no more than 2 minutes to complete.
Organizational alignment plays a pivotal role in the success of digital optimization efforts. Company leaders must articulate a clear vision and goals and ensure they dismantle silos. Please indicate your level of agreement with the following statements about your organization’s approach to managing information:
Successful enterprise digital optimization requires a balance between governance and strategic resource allocation. Organizations that master this interplay are best positioned to fully leverage the benefits of this enterprise strategy. Please indicate your level of agreement with the following statements about your organization’s information governance:
As companies mature to more unified and then automated information models, benefits continue to increase and the companies become empowered to make informed decisions and reduce manual effort and risk. Please indicate your level of agreement with the following statements about your organization’s technology for managing information:
As companies implement more end-user capabilities and consider functional and industry-specific needs, knowledge workers experience greater satisfaction and empowerment. Please indicate your level of agreement with the following statements about the way your organization enables information management for employees:
Levels Of Automation
As companies embrace more mature levels of automation, they realize greater benefits. Benefits expand from consistency, compliance, and scalability to decision support, real-time insights, and creativity. Embracing automation and AI in content and information management leads to greater outcomes for both the organization and the knowledge worker.
Of the following list, what has your organization already automated? (Select all that apply.)
Of the following list, what benefits has your company experienced as a result of investing in further automation of administrative work that a knowledge worker must assume? (Select all that apply.)
Results Overview
To understand how to move forward with further enabling knowledge workers with better content and information management and automation capabilities, companies first need to understand how their existing capabilities and resources rank against five core competencies. Our assessment evaluates participants across five key disciplines: information strategy, governance, IT systems and infrastructure, levels of automation, and end-user capabilities.
Where is your company today, and what can you do to enhance and improve your content and information management practices from conventional to leading-edge and the benefits that come with such maturity? Continue to see your results and recommendations!
Please tell us a little bit about yourself.
Recommendations
Beginner
Intermediate
AdvancedYour maturity result: BeginnerIntermediateAdvanced
Beginner
Your score means your organization’s content and information management strategy is at the beginner level of maturity. This means the following statements are likely representative of your organization’s current state:
- Your organization has little to no information architecture, and it struggles to procure funding from leadership to remedy this.
- Your organization may not have an accurate, current inventory of all content repositories or where they live if your organization has one.
- There is a lack of data governance, and your organization struggles to maintain compliance with global and federal regulations.
- With too many point solutions and information silos, knowledge workers struggle to find the information they need to accomplish their primary goals. Once they eventually find this information, they struggle to create, collaborate on, and store documents.
- Knowledge workers struggle with manual tasks from metadata tagging to creating and running AI/ML models.
Your organization is just getting started!
Intermediate
Your score means your organization’s content and information management strategy is at the intermediate level of maturity. This means the following statements are likely representative of your organization’s current state:
- Your organization likely has some level of information architecture, but you may still struggle to procure funding from leadership to expand or build upon this architecture.
- Your organization likely already has or is working toward an inventory of all content repositories and an understanding of where to find some of the information your organization collects.
- Your organization likely has some level of governance but could build on that to become fully compliant with federal, global, and other industry regulations.
- Knowledge workers can locate most of the information they need for their roles, but they struggle with collaboration and context switching between applications or tools.
- Some manual tasks and perhaps even some digital workflows have been automated, however, your organization is not fully leveraging all the benefits of advanced automation.
Your organization is ready to leverage all the benefits of knowledge work automation!
Advanced
Your score means your organization’s content and information management strategy is advanced. This means the following statements are likely representative of your organization’s current state:
- Your organization has an information architecture and likely a central repository for information, and employees are aware of where that information lives.
- Your organization has a high level of governance to remain compliant with federal, global, and industry regulations.
- Your organization’s content and information management approach is closely aligned to the lines of business it supports, including being aligned on shared and respective goals and how the organization can meet them through collaboration.
- Knowledge workers can create, collaborate, and store documents internally and externally with ease.
- Your organization has likely automated most ad hoc and administrative tasks and workflows and has moved onto digital process workflows or even knowledge-work automation via AI/ML. Your organization’s employees are making use of tools that offer capabilities like content summarization, engaging with content via natural language, and digital assistants.
Your organization is ahead of the curve, but there is always room for improvement — especially in leveraging AI!
Next Steps
Read the research
Thank you for taking the time to complete this assessment! Click here to read the full Forrester report commissioned by M-Files.
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To learn more about how M-Files can help you reap the benefits of knowledge work automation, email: contact@m-files.com
Discover M-Files Knowledge Work Automation Capability Maturity Model
The M-Files Knowledge Work Automation CMM helps organizations assess their readiness for AI initiatives and progress towards desired states. Discover, for each level of maturity, the specific benefits and actionable recommendations to further improve your organization knowledge work automation.
View your detailed results
Methodology And Disclaimers
Methodology
In this study, Forrester conducted an online survey of 415 decision-makers in the US, Canada, UK, Germany, Australia, France, Mexico, the Netherlands, Norway, Spain, Sweden, and India to evaluate the current state of their organization’s enterprise content and information management strategy. The study was completed in February 2024.
Disclaimers
Although great care has been taken to ensure the accuracy and completeness of this assessment, M-Files and Forrester are unable to accept any legal responsibility for any actions taken on the basis of the information contained herein.