© FORRESTER RESEARCH, INC. ALL RIGHTS RESERVED. AI is also poised to play an enormous role in education. More than 99% of respondents plan to leverage AI in the next 18 months, and adoption is growing rapidly Base: 300 customer education decision-makers at organizations in the US Source: A commissioned study conducted by Forrester Consulting on behalf of Intellum, March 2024 TIMELINE OF AI ADOPTION “When does your customer education team plan to leverage AI as part of its work?” Using today Will use within six months Will use within six to twelve months Will use within 12 to 18 months Will use more than 18 months from now 51% 72% 87% 99.6% 95%
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