© FORRESTER RESEARCH, INC. ALL RIGHTS RESERVED. This is is particularly true when it comes to working with third-party education vendors Low-success organizations use education vendors at a higher rate than high-success organizations. However, when they use these vendors, it is as part of an ad hoc or only partial program. Base: 161 customer education decision-makers at organizations using a third-party education vendor Source: A commissioned study conducted by Forrester Consulting on behalf of Intellum, March 2024 Using vendors in formalized program Using vendors in a nonformalized program Low success High success 61% 39% 22% 78%
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