© FORRESTER RESEARCH, INC. ALL RIGHTS RESERVED. 5.5% 5.9% 4.9% 5.7% 12.1% 7.1% 6.6% 6.7% 6.1% 12.5% 7.5% 7.7% 7.2% 7.3% 14.1% 8.3% 8.3% 7.8% 8.2% 14.2% 8.8% 9.4% 9.5% 12.8% 24.7% Increase in average revenue per trainee Increase in annual revenue for products targeted by training Decrease in annual customer support cost Decrease in sales cycle length Decrease in number of support inquiries High success Medium to high success Medium success Medium to low success Low success Base: 300 customer education decision-makers at organizations in the US Source: A commissioned study conducted by Forrester Consulting on behalf of Intellum, March 2024
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