© FORRESTER RESEARCH, INC. ALL RIGHTS RESERVED. We broke organizations into five groups based on their success levels. Defining success 15.8% 22.0% 21.9% 17.9% 20.8% 28.3% 22.0% 27.2% 33.3% 19.7% 24.5% 31.3% 21.8% 32.8% 36.1% 21.6% 26.6% 40.6% 26.4% 30.6% 41.5% 30.0% 35.1% 38.9% 24.8% 31.3% 39.8% 41.6% 45.8% 52.4% Increase in average retention rates for products targeted by training Increase in win rates for new customers Increase in average lifetime value per trainee Increase in reported customer satisfaction rates Increase in engagement for products targeted by training Increase in adoption of products targeted by training
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