23 © FORRESTER RESEARCH, INC. ALL RIGHTS RESERVED. These challenges result in poorerquality education, hurting user satisfaction and lessening demand “Which of the following organizational and/or external challenges has your organization faced with its customer education/customer training efforts?” 4% 30% 37% 43% 49% 55% My organization doesn’t have any organizational or external challenges with its customer education/customer training efforts Lack of executive support for customer education/customer training Lack of localization/customization for global audiences Poor quality of training/education content Lack of customer interest/demand Low satisfaction with training experiences/bad user experience Base: 300 education decision-makers in the US Source: A commissioned study conducted by Forrester Consulting on behalf of Intellum, March 2024
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