“Training analysts in our prior environment was very cumbersome because there was a lot of information to teach someone on the spot. We have so many different use cases, events, and areas of focus. The time to train an analyst varied significantly based on how tech-savvy they were. Training our people on First Alert is pretty instant. It’s fairly easy to use, even for those who are less technical. Once a few people on our team learned how to use it, they passed their learnings down to other colleagues. It was very seamless.” — Manager, operations, law enforcement
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