Hybrid and on-prem environments are not going away soon — if ever — and IT teams need a consolidated observability solution IT teams need holistic observability solutions that support their hybrid and on-prem environments. For many, the best option is to consolidate tools and vendors and move toward a holistic solution. AI adoption is happening fast and driving the need for full-stack observability AI adoption is underway to meet business needs and reduce costs. To keep up with the complexity of delivering digital services to the business, IT operations teams are turning to AI, too. 68% of respondents’ organizations have a hybrid environment that includes both legacy (n-tier) and cloudnative applications across on-prem and multicloud. 64% of respondents say their organization would like to consolidate its monitoring technology portfolio. 62% of respondents prefer an integrated observability solution for their organization’s hybrid and cloud-native environments vs. a best-in-breed solution across these different environments. My organization is adopting AI in our IT operations at a pace that meets the demands of our business. Our IT operations must become AI-driven to keep up with the increasing complexity of delivering digital services for the business. Observability across the full stack has become a requirement given the business impact of digital experience and speed driven by AI innovation. IT operations will require AI to improve operational and cost efficiencies for the business. 70% 66% 69% 64% Base: 213 IT infrastructure and operations strategy decision-makers Source: A commissioned study conducted by Forrester Consulting on behalf of Cisco, May 2024 7 © FORRESTER RESEARCH, INC. ALL RIGHTS RESERVED. 6
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