Business and IT agility are critical, yet IT lacks insights across operational domains While IT agility is more important than ever, IT teams lack contextual insights across operational domains. IT leaders report that IT agility is crucial for driving business agility. Yet, monitoring data, tools, and processes that should enable IT agility often hinder IT teams from scaling operations to support business growth. 67% Despite investments in tools, most respondents’ organizations still can’t generate insights that consider business context across operational domains. The need for business agility has risen significantly over the past three years. Teams are increasingly measured by BizOps and FinOps (business and financial) KPIs. IT agility is crucial for driving business agility. 68% 62% 65% 65% Siloed data, tools, and processes hinder efficiency and, ultimately, growth There is an increased need for real-time changes and proactive actions within the IT infrastructure. 65% 65% There is significantly more data in our IT environment today than ever before. A data pipeline architecture for telemetry data is critical for successfully gaining insights across domains. Our monitoring data, tools, and processes are too siloed for efficient utilization across the enterprise. 63% Our monitoring data, tools, and processes are too siloed and hinder us from scaling operations to meet business growth without significant investment. 55% Base: 213 IT infrastructure and operations strategy decision-makers Source: A commissioned study conducted by Forrester Consulting on behalf of Cisco, May 2024 5 © FORRESTER RESEARCH, INC. ALL RIGHTS RESERVED. 4
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