Drive agility, AI adoption, and business growth with full-stack observability In a study of IT infrastructure and operations strategy decision-makers across a wide range of industries and regions, Forrester Consulting found that technical and business agility remain top challenges and that IT leaders are solving them with observability and AI solutions. Notably: • 70% are adopting AI into IT operations to meet business demand. • 69% report that observability across their full stack is now a requirement. • 62% are measured by business and financial operations KPIs. Yet, many say they struggle to identify causality of issues across domains. The solution: There is a critical IT need for full-stack, cross-domain, business-centric observability solutions that leverage and observe AI. ABOUT FORRESTER CONSULTING Forrester provides independent and objective research-based consulting to help leaders deliver key outcomes. Fueled by our customer-obsessed research, Forrester’s seasoned consultants partner with leaders to execute their specific priorities using a unique engagement model that ensures lasting impact. For more information, visit forrester.com/consulting. © Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. Forrester®, Technographics®, Forrester Wave, and Total Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective companies. [E-60635] Project Team: Kate Pesa, Market Impact Consultant Jemimah Charles, Associate Market Impact Consultant Contributing Research: Forrester’s technology architecture and delivery research group © FORRESTER RESEARCH, INC. ALL RIGHTS RESERVED. 2 3
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