Key Recommendations Run IT operations through a business lens. IT agility is more important than ever, yet IT teams report they lack insights that consider context across operational domains. Because both business and IT agility are top goals, IT must run operations through a business lens. Leverage AI. There is a critical IT need for a full-stack, cross-domain, business-centric approach to observability with solutions that both incorporate AI for efficiencies and observe AI implemented in business applications. Build a strong business case. IT leaders recognize the significant benefits of full-stack observability, but resistance to change and resource constraints mean leaders must build a strong business case to fund their observability programs. Keep security top of mind. Fifty-eight percent of respondents state their organization’s IT observability solution should also help developers and application operations teams efficiently solve security issues of applications they own. Furthermore, 30% report that preventable security breaches/incidents have occurred, although that number is likely much higher than reported. Application security is an important element of a comprehensive, fullstack observability solution. Methodology In this study, Forrester conducted a global online survey of 213 IT infrastructure and operations strategy decision-makers. The study began and was completed in June 2024. Note: Percentages may not total 100 due to rounding. REGION APAC 35% EMEA 33% NA 32% COMPANY SIZE 500 to 999 employees 18% 1,000 to 4,999 employees 42% 5,000 to 19,999 employees 27% 20,000 or more employees 13% RESPONDENT LEVEL C-level executive 13% Vice president 20% Director 32% Manager 35% Demographics 13 © FORRESTER RESEARCH, INC. ALL RIGHTS RESERVED. © FORRESTER RESEARCH, INC. ALL RIGHTS RESERVED. 12
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