IT leaders foresee sizable benefits from a consolidated, holistic observability solution Significant benefit Transformational benefit Improved proactive operational posture Improved predictive analytics Improved data-driven automation and remediation capabilities Improved operational and process analytics Improved infrastructure and operations management IT agility Improved ability to detect operational anomalies and root cause Improved operational awareness and reduced alert noise Improved customer/end-user experience when engaging with the organization andits systems Improved real-time monitoring and technical system awareness Increased ability to support business agility Improved MTTD and MTTR Improved quality of notifications, routing, and communications during service interruptions/outages 36% 35% 35% 35% 26% 29% 33% 34% 34% 33% 34% 32% 36% 31% 31% 30% 30% 38% 34% 30% 28% 27% 25% 23% 23% 18% 67% 66% 65% 64% 63% 63% 62% 62% 61% 59% 56% 55% 54% TOTAL Base: 213 IT infrastructure and operations strategy decision-makers Source: A commissioned study conducted by Forrester Consulting on behalf of Cisco, May 2024 11 © FORRESTER RESEARCH, INC. ALL RIGHTS RESERVED. 10
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