Leaders Prioritize Partners That Understand Their Industry To produce relevant results and drive differentiated value from genAI, heavy industry organizations need genAI solutions that are secure, grounded in enterprise-specific data, and connected to customer and employee workstreams. Decision‑makers value partners that can support these goals. “Experience in industry AI app development significantly accelerates genAI deployments, given experience in codifying business processes.” 62% agree The Five Most Important Criteria When Evaluating GenAI Partners 60% believe generic LLMs fall short in addressing their organization’s industry- and domain-specific needs. Experience in industry AI application development 55% Full enterprise access controls and security 48% Experience with domain‑specific use cases 44% Experience with codifying business processes 45% Support for diverse types of industry-specific data 44% 21 © FORRESTER RESEARCH, INC. ALL RIGHTS RESERVED. 20 Base: 96 leaders in North America with authority or influence over AI and/or analytics decisions at energy/utilities, heavy manufacturing, and chemical manufacturing organizations Source: A commissioned study conducted by Forrester Consulting on behalf of C3.ai, February 2024
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