The Cost Of Not Investing In Team Effectiveness We examined the state of collaboration within and across three key teams: developers, IT operations (IT ops), and line of business (LOB) to better understand key areas of collaboration that need support, as well as the consequences of failing to do so. Without effective team collaboration, organizations’ performance, customer experience (CX), and bottom-line business results suffer. We found that organizations that haven’t invested in supporting collaboration, called low-effectiveness orgs, are far more likely to struggle with fractured strategies, frustrated employees, worse productivity, and poorer business performance. Most Respondents Struggle To Support Collaboration, Despite Seeing It As Critical agree it’s important to easily find and share knowledge across teams. agree that visibility into projects and goals of other cross-functional teams is important. agree it’s important that teams align behind shared goals. say they share information freely across the enterprise today. have seamlessly integrated tools that enable cross-team visibility today. say their organization fully support collaboration across teams currently. 86% 24% 84% 82% 27% 30% “There’s so much disruption and miscommunication between the internal departments. The software teams don’t talk to the product development teams or the procurement team or the buyers — and because of that, they are in their own little wells, and it makes our job so much more difficult trying to keep the customer happy.” — Technology innovation director at a technology hardware organization 9 © FORRESTER RESEARCH, INC. ALL RIGHTS RESERVED. 8 Base: 670 global employees in line of business, development, and IT ops who work on delivering products and services Source: A commissioned study conducted by Forrester Consulting on behalf of Atlassian, March 2023
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