Rising Expectations Create Demand For Team Effectiveness Most respondents in this study agreed their ability to deliver product and services is challenged by rising expectations: both externally from customers and internally from employees. These rising expectations are blending with an increasingly volatile business environment, creating an urgent mandate for organizations to invest in supporting their employees’ and teams’ collaboration. With organizations under pressure to adapt to change more quickly than ever — they cannot afford collaboration challenges that will make this task even harder. Business And Technology Leaders Struggle With Rising Internal And External Expectations Rising customer expectations Responding to market volatility is more important than ever Rising employee expectations We need to build new products and services faster than in the past 82% 80% 69% 68% 5 © FORRESTER RESEARCH, INC. ALL RIGHTS RESERVED. 4 Base: 517 global employees in line of business, development, and IT ops who work on delivering products and services Source: A commissioned study conducted by Forrester Consulting on behalf of Atlassian, March 2023
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