Methodology In this study, Forrester conducted phone interviews with three decision-makers and an online survey of 670 decision-makers at organizations in the United States, Germany, United Kingdom, and France to evaluate the state of collaboration across business and technical teams. Survey participants included decision-makers in LOB, development, and IT ops who work on delivery products and services. Questions provided to the participants asked about challenges, consequences, and benefits of fostering collaboration. Respondents were offered a small incentive as a thank-you for time spent on the survey. The study began and was completed in March 2023. Note: Percentages may not total 100 due to rounding. COUNTRY United States 42% Germany 20% United Kingdom 19% France 19% NUMBER OF EMPLOYEES 100 to 499 14% 500 to 999 22% 1,000 to 4,999 29% 5,000 to 19,999 21% 20,000 or more 14% COMPANY REVENUE $500M to $999M 39% $1B to $5B 40% >$5B 20% TOP 4 INDUSTRIES Technology and/or technology services 18% Retail 17% Financial services/ insurance 17% Healthcare 17% DEPARTMENT LOB 30% IT Ops 31% Development 38% RESPONDENT LEVEL C-level executive 9% Vice president 16% Director 24% Manager 27% Demographics Endnotes 1 Source: What Makes A Future Fit People Strategy?, Forrester Research, Inc., May 11, 2023. 29 © FORRESTER RESEARCH, INC. ALL RIGHTS RESERVED. © FORRESTER RESEARCH, INC. ALL RIGHTS RESERVED. 28
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