Key Recommendations Align goals to promote effective teamwork. Instead of focusing on legacy metrics that solely evaluate operational efficiencies or isolated measures, organizations should establish shared goals. In addition, organizations should not only track work, but also track impact. If teams are working together to achieve well-defined, shared OKRs, teamwork will improve and collaboration will benefit all parties. Give teams the tools to improve outcomes. As this survey suggests, collaboration and engagement contribute higher levels of customer satisfaction. Ensure that your teams’ work is connected to business outcomes with the right tools that will amplify their collaboration. Provide clear visibility into team progress and individual contributions to create alignment with your purpose. Leadership must lean into collaboration and visibility. Improving enterprise visibility requires significant logistical and technical changes, but leaders set the tone for collaboration. Leaders should work to ensure their organization shares information at scale to bridge the gaps between business, IT, and development teams. Key Recommendations (cont.) Value connections between teams and business functions above all else. Evaluate your tools and how they serve effective teamwork. Doing so can reduce costs and technical debt. Your enterprise should develop a strategy to eliminate redundancies, standardize when possible, and above all, ensure it is extensible, so teams have flexibility and connection. 27 © FORRESTER RESEARCH, INC. ALL RIGHTS RESERVED. 26
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