ABOUT FORRESTER CONSULTING Forrester provides independent and objective research-based consulting to help leaders deliver key outcomes. Fueled by our customer-obsessed research, Forrester’s seasoned consultants partner with leaders to execute their specific priorities using a unique engagement model that ensures lasting impact. For more information, visit forrester.com/consulting. © Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. Forrester®, Technographics®, Forrester Wave, and Total Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective companies. [E-56244] Project Team: Nicholas Phelps, Principal Consultant Kate Pesa, Consultant Contributing Research: Forrester’s Technology Architecture & Delivery research group Effective Team Collaboration Is A Missing, Mission-Critical Capability For Enterprises Today The speed of change organizations face is continuously increasing, fueled by heightened customer expectations, growing employee needs, and swiftly evolving markets. To adapt, organizations must ensure their teams work together as effectively as possible — yet, while most respondents recognize how important collaboration and teamwork are, very few realize the benefits of them today. This study examined how teams function to better understand what makes them effective, focusing on three key pillars: Aligned goals. Calibrate expectations and progress against a common understanding of outcomes and progress. Planning and tracking work. Ensure that everyone, from leaders to individual contributors, understand where key projects are today, as well as what’s next. Share knowledge. Ensure critical information flows across and between key teams so everyone shares context and information can be found more easily. Organizations can avoid the pitfalls of poor team collaboration when they properly invest in these areas. Beyond just avoiding negative consequences, effective organizations will experience increased product quality and more positive business outcomes for their employees and customers. © FORRESTER RESEARCH, INC. ALL RIGHTS RESERVED. 2 3
RkJQdWJsaXNoZXIy MjE3NDkyOQ==