— TECHNOLOGY INNOVATION DIRECTOR AT A TECHNOLOGY HARDWARE ORGANIZATION “Ultimately, [effective collaboration] starts at the top, because the higher you are, the more authority you have. So, the more power you have to say, ‘This has to be,’ then using this method or using this process. When that message is then communicated and the guys who are subordinate to them, directly or indirectly, definitely utilize those concepts.” Leadership Sets The Tone For Effective Teams Leadership plays a critical role in driving team collaboration by removing obstacles and supporting their employees, creating increased trust and transparency across the organization.1 To accomplish this, leadership needs visibility into relevant teams’ work, clear authority to make decisions, and defined roles and responsibilities. When done successfully, organizations will face fewer challenges among employees and customers. Effective Teams Ensure Leadership Is Informed, Accountable, And Empowered Leadership often lacks visibility into department- and team-level work Disagreements are difficult to resolve because decision-making authority is unclear Role and responsibilities are often unclear High effectiveness teams Low effectiveness teams 75% 71% 73% 6% 2% 3% 17 © FORRESTER RESEARCH, INC. ALL RIGHTS RESERVED. 16 Base: 670 global employees in LOB, development, and IT ops who work on delivering products and services Source: A commissioned study conducted by Forrester Consulting on behalf of Atlassian, March 2023.
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