Successful Firms See Greater Engagement And Experiences Across All Stakeholders They are most likely to experience increasing employee NPS scores — indicative of the importance involving employees has on transformation success. 56% 56% 51% 60% 60% 48% 46% 41% 49% 47% Enhanced company culture Increasing customer net promoter score (NPS) Increasing employee collaboration Improving shareholder value Increasing employee net promoter score (NPS) Less human-centric Human-centric “Which of the following stakeholder benefits have you realized/do you expect to realize resulting from your transformation initiatives?” (Showing “This is a benefit we have already achieved”) Base: 316 organizational growth and transformation decision-makers at global enterprise companies; 43 decision-makers at high-maturity, human-centric transformation organizations, 273 decision-makers at lower-maturity organizations Note: Showing “This is a benefit we have already realized”; showing significant deltas between human-centric firms and less human-centric firms Source: A commissioned study conducted by Forrester Consulting on behalf of Prophet, May 2023 +29% +23% +25% +22% +17% % Greater likelihood among those undergoing humancentric transformations
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