Defining The Attributes Of A Human-Centric Business Transformation Strategy HUMAN-ALIGNED CHANGE MANAGEMENT ATTRIBUTES MIND (e.g., talent, capabilities, skills) My organization has defined the skills and roles needed to achieve its vision and developed a mechanism to reskill talent. BODY (e.g., organization, governance, process, roles, systems, tools) My organization has set a powerful, actionable vision and developed a clear roadmap and correlative KPIs, which are assessed on a regular basis. My organization has aligned incentives to drive cross-functional work and set a talent system in service of the transformation. My organization has pushed decision rights downward, enabling the organization to own and drive success. My organization has empowered an independent team outside of the existing organization structure to lead and run the transformation. SOUL (e.g., mindsets, behaviors, motivations, stories, symbols, rituals) My organization has set up mechanisms to rapidly share successes and lessons learned, while recognizing and rewarding progress, not just outcomes. DNA (e.g., purpose, values, brand, EVP, strategy) My organization has established effective transformation governance, with agile decision-making and dedicated transformation teams. My organization has transformation owners who lead by example. HUMAN-CENTRIC BUSINESS ATTRIBUTES CREATIVITY-BASED PERFORMANCE MEASUREMENT My company has adopted creativity-based performance measurement — we intentionally measure creative activities and how they create stakeholder value (e.g., Net Promoter Score [NPS], EX scores, etc.). CUSTOMER-FOCUSED OPERATING MODEL STRUCTURE My company’s operating model enables distributed decision-making at the customer level proximity within the organization. HUMAN-CENTERED BUSINESS OUTCOMES My company is focused on human-centric business outcomes (e.g., new product development is focused on people-centric aspects of our brand and products). HUMAN ANALYTICS My company collects human-centered data and insights at scale to continually optimize and measure all stakeholder sentiments, expectations, changing needs, etc.
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