Human-Centricity Accelerates Successful Business Transformat

© Forrester Research, Inc. All rights reserved. In this study, Forrester conducted an online survey of 316 organization growth and transformation decision-makers. The study included respondents at enterprises in North America, EMEA, and APAC who are in the process of undergoing a transformation initiative. Participants were involved in healthcare, financial services, retail, TMT (technology, media, and telecom), or manufacturing and industrials. Questions provided to respondents asked a variety of topics related to their transformation agenda, their transformation strategy, and how they are performing. Respondents were offered a small incentive as a thank-you for time spent on the survey. The study began and was completed in May 2023. Methodology Project Team: Ben Anderson, Associate Market Impact Consultant Mandy Polacek, Senior Market Impact Consultant Contributing Research: Forrester’s Enterprise Transformation research group ABOUT FORRESTER CONSULTING Forrester provides independent and objective research-based consulting to help leaders deliver key transformation outcomes. Fueled by our customer-obsessed research, Forrester’s seasoned consultants partner with leaders to execute on their priorities using a unique engagement model that tailors to diverse needs and ensures lasting impact. For more information, visit forrester.com/consulting. © Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. Forrester®, Technographics®, Forrester Wave, and Total Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective companies. For additional information, go to forrester.com. [E-57150] 21

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