© Forrester Research, Inc. All rights reserved. Key Recommendations For Successful Human-Centric Transformation Unlock outsized returns by taking a human-centric approach to growth and transformation. Our research shows that human-centric firms are 10 times more likely to see revenue growth rates of 20% or more. They achieve this by delivering differentiated products and experiences at speed. Acknowledge that human-centric muscle doesn’t come out of the box — it needs to be built. Enhance your culture and keep your talent engaged through human-centric growth and transformation. Most organizations can hire great talent, but only a few organizations can provide an environment that keeps this talent engaged and productive. Invest in employee experience and build a change-confident culture. Ensure that your brand conveys purpose to the organization and attracts the right people. Make human-centricity a reality by adjusting outcomes, analytics, and incentives. Advanced organizations define, measure, and reward success based on human-centricity. Drive your change initiatives based on human-centric outcomes. Make them measurable by collecting humancentered data and insights. Incorporate these metrics into employee performance evaluations to reward creative solutions that deliver tangible client value.
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