© Forrester Research, Inc. All rights reserved. … But They Don’t Go It Alone They rely on help and expertise of external partners for business transformation success. 49% 53% 53% 56% 60% 38% 43% 42% 43% 45% Providing customer or employee-centered design expertise Helping define the business case for transformation Helping stand up a new business line Helping create organizational buy-in with transformation initiatives Helping us understand what we need to survive today and thrive in the future Less human-centric Human-centric “How valuable are external partnerships and expertise for transformation success in each of the following areas?” (Showing “Very valuable”) Base: 316 organizational growth and transformation decision-makers at global enterprise companies; 43 decision-makers at high-maturity, human-centric transformation organizations, 273 decision-makers at lower-maturity organizations Note: Sorted by greatest delta between human-centric and less human-centric Source: A commissioned study conducted by Forrester Consulting on behalf of Prophet, May 2023 19
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