Successful Companies Focus On Building Capabilities And Engagement With Employees To Deliver On Customer Needs “Which of the following actions is your company taking to enable its transformation strategy?” Enhance collaboration between day-to-day operations and product innovation to reduce complexity and increase adaptivity TOP SELECTION AMONG HUMAN-CENTRIC FIRMS: TOP SELECTION AMONG LESS HUMAN-CENTRIC FIRMS: Base: 316 organizational growth and transformation decision-makers at global enterprise companies; 43 decisionmakers at high-maturity, human-centric transformation organizations, 273 decision-makers at lower-maturity organizations Note: Showing top option selected for human-centric and less human-centric firms Source: A commissioned study conducted by Forrester Consulting on behalf of Prophet, May 2023 Anticipate customer needs and our employees’ ability to holistically deliver on them
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